FAQs – Frequently Asked Questions

What methods of purchase?

You can purchase by subscribing to the site and accessing the online store.

How can I pay?

  • Credit card
  • Paypal
  • Bank Transfer
  • Cash on Delivery (Only for italian territory with a supplement of € 4.50)

What happens if after making the order one or more products are missing in your warehouse?

In the event that the product is missing, but the customer has already ‘placed the order, and therefore has already’ paid the relative / the product / s our company makes up this way:
  1. refund via paypal or bank, the company will contact the customer
  2. wait until the product ordered and paid for, arrive !! The company will contact the customer as soon as the product arrives to inform him of the next shipment
  3. to opt for a voucher which the customer can ‘want to use when, taking account of any limitations of time required for entitlement (which have never in the short term, therefore, is the time required by the customer to decide when to make use of his “good” without haste)

What are the delivery times?

For every purchase the goods will be sent, via courier, within a day after the order online. Delivery times vary between 3 and 5 days (Italy) for EU and other countries the delivery time vary between 1 week and 20/25 days. In the case of purchase by bank transfer you will be required in order to process your order, wait for the receipt of payment on account. This time varies according to the bank issuer, and therefore may vary from 3 days to 6 working days.

Can I pay with a prepaid card?

Sure. And ‘possible to pay via Paypal. With PayPal, you can shop on our site for free and safe either by credit card (Visa, Visa Electron, MasterCard) is by prepaid card.

How can I track my order?

A few hours after the ship of your order, you’ll get an email to track your shipment.

If at the time of delivery I realize that the damaged package as I do?

All our products are shipped in packaging that guarantees maximum safety and always arrive at their destination undamaged. However, if at the time of withdrawal of the package you noticing that the box has evidently been damaged (cracked or open), please refuse the withdrawal in writing justifying why using the forms of delivery, and promptly contact our customer service at + 39 334 218 2433 or via E-mail: info@namorstore.com

Are you a dealer?

Dear customers if you are retailers, interested in buying wholesale our products please contact us at the following numbers: Office +39 334 218 2433 e-mail: info@namorstore.com